Where ir my order?
Once the order has been processed, you will receive a purchase confirmation email with your order number eg: #2222 and subject: We have received your order at BABBAKI!
When the order has left our warehouse you will receive an email from the transport company DHL for international or email@example.com for national orders with the shipment reference code and the link to be able to track the shipment and even modify some delivery information.
How can I change or return an order online?
You have a period of 14 days to make the return.
To process the return or exchange of an item in Spain, you can request the pick-up through the following link: https://go.ifreturns.com/es/babbaki
Please note that the cost of pick-up will be deducted from the refund, in Spain the cost is around €5.
If your order is international you must send us an email to firstname.lastname@example.org informing of your return and send us the clothes like you received them and in its original box.
If you are in Barcelona, you can make the return directly to our physical store.
How and when I will received my refund ?
Refunds are made in the same payment method of the purchase.
In store: it is usually immediate, otherwise it may take up to 48 hours (working days) to process the return and confirm your refund.
Pick-up or own sending: when we receive your package at our warehouse, after checking the items, we manage the refund in a maximum of 48 hours (working days) you will receive the amount in your account within a period of 3 to 12 working days depending on your bank.
What is my size?
To know your size, you can find more information in our size guide in each product page.
If you’re still with doubts, don’t hesitate to send us a whatsapp at +34 640 13 55 82 or write us an email at email@example.com, will help you with pleasure.
When I can receive my order ?
Delivery times are calculated according to your place of delivery.
You have to consider that they are calculated in business days.
Country Deliver times Shiping Price
Spain 1 – 2 business days 4,90€
Europe 3 – 4 business days 15,90€
World 9 – 15 business days 15,90€
World EXPRESS SHIPING 5 days 25,90€ For it please send us an email to firstname.lastname@example.org
Can you do a return online after a purchase in the store ?
Yes you can. send us an email to email@example.com and after you will have to sent the items to our warehouse.