International shipping worldwide
SHIPPING POLICY:
Free Shipping:
To all of Spain (except the Canary Islands) for orders over €89.
Envíos de menos de 89 euros, gastos de envío a España, excepto Canarias: 4,90€
International shipping outside of Spain: free shipping for orders over €250
Estimated delivery times:
· 24 to 48h: Mainland Spain
· 3-4 business days: Ceuta and Melilla, rest of Europe, Luxembourg, United Kingdom, and Switzerland
· 7-10 business days: Canary Islands and international shipping.
Returns and exchanges:
BABBAKI’s goal is to ensure complete customer satisfaction. If you are not entirely satisfied with your purchase, you may return or exchange your item(s) within 14 calendar days from the date of receipt.
To process a return or exchange, you can request a scheduled pickup via the following link: 👉 https://go.ifreturns.com/es/babbaki
Please note that the pickup cost will be deducted from the refund. In mainland Spain, the cost is around €5.
For any issues or questions regarding the return, please email: returns@ifreturns.com
Once the return package has arrived at Babbaki, the value of the purchase will be refunded (minus the return fees), and you will receive a confirmation email.
We also accept in-store returns at our Barcelona location (c/Alt de Gironella 12).
Not sure which size to order or have questions about a product? Write to us at hola@babbaki.com or call:+34 640 135 582 (Monday to Friday from 10:00 to 19:00).
Batik & Co SCP, responsible for the website WWW.BABBAKI.COM, hereinafter “the RESPONSIBLE PARTY”, provides users with the following information
During high-demand periods or holidays, delivery delays may occur. The RESPONSIBLE PARTY is not liable for such delays.
Order tracking information:
Once your order has been shipped, the shipping company will send you a confirmation email with a tracking link.
The RESPONSIBLE PARTY is responsible for the package until it leaves our offices. From that point, the courier service assumes responsibility for the package and its delivery. However, we will assist in resolving any delivery issues.
Shipping restrictions:
Please ensure that the shipping address and information provided are correct. We do not deliver to P.O. boxes.
Shipping address: If you placed your order with an incorrect shipping address, please contact us as soon as possible, and we will try to correct it. Note that once an order has been processed, it cannot be modified or canceled.
The RESPONSIBLE PARTY is not liable for any issues arising from an incorrect shipping address.
ONLINE RETURN POLICY:
Warranty:
The Batik & Co SCP warranty does not cover defects caused by customer misuse. Specifically, it does not cover:
- Damages due to loss or theft
- Wear caused by improper use, lack of care (chlorine, saltwater, alcohol, perfumes), or accidents.
Only authorized discount or promotional codes will be accepted on our website.
No warranty claims will be accepted without the purchase receipt or order number.
Return & exchange guidelines:
• Items must be returned in perfect condition, with the original box and/or packaging, tags, and any accessories. Items must not be worn, cleaned, or damaged in any way.
• The RESPONSIBLE PARTY will process the refund within 14 calendar days from the date of receipt.
Refunds will be issued via the original payment method or, if preferred, through a discount voucher to be used on our website.
The RESPONSIBLE PARTY reserves the right to withhold the refund until the product has been received.
The currency shown on babbaki.amwp.es is EURO. The exchange rate is determined by the bank that issued your credit card.